Letters From Mrs. Grundy

Synopsis

What Do You Do After You've Had One Too Many Bad Customer Service Experiences? If You're Former Detroit Free Press Columnist Oneita Jackson, You Write A Satirical Book Directed At The Offenders. A Barista At One Of Jackson's Favorite Detroit Coffee Shops Was Rude To Her, And When She Complained, The Owner Defended The Worker. That Resulted In The Award-winning Journalist And Former Cab Driver's Second Dave Eggers-endorsed Book, Which Is Named After A Character In An 18th Century Thomas Morton Play. The Sophisticated Little Book Confines Most Letters To One Page. The Reader Is Invited To Laugh (or Scream) With Jackson As She Challenges The Status Quo In Dining, Retail, Public Transportation, And City Governance. Jackson Is Funny--she Is Always Funny--but Behind The Humor Is A Plaintive Cry For Humans To Be More Human, To Be More Careful And More Kind, Eggers Says. Originally Published In March 2017, Letters From Mrs. Grundy Is Even More Germane To Customer Service Conversations Today.