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The Service Innovation Handbook: Action-oriented Creative Thinking Toolkit for Service Organizations
Full title: | The Service Innovation Handbook: Action-oriented Creative Thinking Toolkit for Service Organizations |
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ISBN: | 9789063693534 |
ISBN 10: | 9063693532 |
Authors: | Kimbell, Lucy |
Publisher: | Laurence King Publishing |
Num. pages: | 240 |
Binding: | Paperback |
Language: | nl |
Published on: | 2015 |
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Synopsis
Shows How Understanding User And Customer Experiences By Analyzing Ethnographic And Big Data, Combined With Exploratory Prototyping, Helps Businesses Design Innovative Services. Focuses On The Early Stages Of A Design Project And Discusses Conceptual And Practical Challenges Involved In Creating Service Ecosystems That Address Organizational And Societal Issues. Includes Examples From Start-ups, Big Corporations, Policy Contexts And Social Innovation.