The Mediation Process: Practical Strategies for Resolving Conflict

Synopsis

Approaches For Managing And Resolving Disputes And Conflicts -- The Mediation Process : Mediator Roles, Functions, Approaches, And Procedures -- The Practice Of Mediation -- Conflict Analysis : Understanding The Causes Of Conflicts And Opportunities For Collaboration -- Negotiation And Conflict Resolution -- The Mediation Process : An Overview -- Making Initial Contacts With Disputing Parties -- Collecting And Analyzing Background Information -- Designing A Plan For Mediation -- Beginning Mediation -- Presenting Parties' Initial Perspectives And Developing An Agenda -- Educating About Issues, Needs, And Interests And Framing Problems To Be Resolved -- Generating Options And Problem Solving -- Evaluating And Refining Options For Understandings And Agreements -- Reaching Understandings And Agreements And Achieving Closure -- Implementing And Monitoring Understandings And Agreements -- Strategies For Responding To Special Situations -- Strategies For Multiparty Mediation -- Toward An Excellent Practice For Mediation. Christopher W. Moore. Includes Bibliographical References And Index.