Municipal Benchmarks: Assessing Local Perfomance and Establishing Community Standards: Assessing Local Perfomance and Establishing Community Standards

Synopsis

Completely Updated With New Listings And Statistics Throughout, This Comprehensive Resource Gives Urban Experts, Municipal Leaders, Management Analysts, And Pre-professionals Essential Practical Tools To Establish And Assess A Municipality's Performance In All Areas Of Operation. It Goes Beyond The Current Literature On Local Government Performance Measurement And Offers Benchmarks On More Than 40 Key Topics Against Which Performance Can Be Assessed. The Book Includes Relevant National Standards Developed By Professional Associations And Actual Performance Targets, As Well As Performance Results From A Large Selection Of Respected City Governments. This Edition Provides New Or Expanded Listings Of Professional Standards Across The Full Array Of Municipal Functions. Two All-new Chapters Cover Economic Development And Benchmarks For Municipal Airports, Call Centers, Mail Centers, Print Shops, And Public Information Offices. Performance Statistics For More Than 250 City Governments Help Public Management Professionals Keep Abreast Of The Most Current Information Available. --publisher Description. Preface -- 1. Introduction -- 2. Performance Measurement And Benchmarking -- 3. Animal Control -- 4. City Attorney -- 5. City Clerk -- 6. Courts -- 7. Economic Development -- 8. Emergency Communications -- 9. Emergency Medical Services -- 10. Finance -- 11. Fire Service -- 12. Fleet Services -- 13. Gas And Electric Services -- 14. Human Resource Management -- 15. Information Systems -- 16. Library -- 17. Management Services : Executive Office, Budget, And Management Audit -- 18. Parking Services -- 19. Parks And Recreation -- 20. Planning And Development Services -- 21. Police -- 22. Property Appraisal -- 23. Public Health -- 24. Public Transit -- 25. Public Works : Engineering And Miscellaneous Services -- 26. Purchasing And Warehousing -- 27. Risk Management -- 28. Social Services -- 29. Solid Waste Collection And Recycling -- 30. Streets, Sidewalks, And Storm Drainage -- 31. Traffic Management -- 32. Utilities Business Office -- 33. Water And Sewer Services -- 34. Other Services : Airport, Call Center, Mail Service, Print Shop, And Public Information Office -- 35. The Value Of Benchmarks -- Local Government Documents. David N. Ammons. Includes Bibliographical References And Index.