Service Fanatics: How to Build Superior Patient Experience the Cleveland Clinic Way

Synopsis

Transformed By The Patient Experience -- Patients First As True North -- Leading For Change -- Defining Patient Experience And Strategy -- Culture Is Critical -- Cultural Alignment : The Cleveland Clinic Experience -- Physician Involvement Is Vital -- Want To Know What Patients Think? Ask! -- Execution Is Everything -- Healthcare Requires Service Excellence -- Doctors Need To Communicate Better -- Creating Partnerships With Patients -- Getting It Done Has Defined Our Success. James Merlino. Includes Bibliographical References And Index.