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Reinventing Your Contact Center: A Manager's Guide To Successful Multi-channel Crm
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| Full title: | Reinventing Your Contact Center: A Manager's Guide To Successful Multi-channel Crm |
|---|---|
| ISBN: | 9780131837898 |
| ISBN 10: | 0131837893 |
| Authors: | Lisa M. Schwartz Lana M. Ruffins Natalie L. Petouhoff |
| Publisher: | Prentice-hall |
| Edition: | 1 |
| Num. pages: | 272 |
| Binding: | Paperback |
| Language: | Eng |
| Published on: | 2007 |
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