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The Toyota Way to Service Excellence: Lean Transformation in Service Organizations
| Full title: | The Toyota Way to Service Excellence: Lean Transformation in Service Organizations |
|---|---|
| ISBN: | 9781259641107 |
| ISBN 10: | 1259641104 |
| Authors: | Ross, Karyn Liker, Jeffrey |
| Publisher: | McGraw-Hill Education |
| Edition: | 1 |
| Num. pages: | 448 |
| Binding: | Hardcover |
| Language: | en_US |
| Published on: | 2016-09-20T00:00:01Z |
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